Privacy & Cookie Policy
🔐 PRIVACY & COOKIE POLICY
1. General Information
The protection of your personal data is of particular importance to us. In this Privacy & Cookie Policy, we inform you in a transparent and comprehensive manner about how CandySodas (“we”, “us”, “our”) collects, processes, and uses personal data when you access our website or make use of our online shop available at:
As an operator of a WooCommerce-based e-commerce store offering candy and beverages, we rely on certain technical systems and third-party services in order to ensure the proper functioning of the website, to process orders efficiently, to guarantee secure payment handling, and to continuously improve our services and marketing activities. In this context, personal data may be processed to a limited extent and only where necessary.
All data processing activities are carried out in compliance with the applicable data protection regulations, in particular the Swiss Federal Act on Data Protection (nFADP / DSG 2023) and, where applicable, the General Data Protection Regulation (GDPR).
2. Data Controller
The entity responsible for data processing within the meaning of applicable data protection laws is:
CandySodas
[Full Legal Name / Company Name]
Bahnhofstrasse 44
3400 Burgdorf
Switzerland
Email: info(at)candysodas.ch
3. Nature and Scope of Data Processing
When you visit our website, place an order, or otherwise interact with our services, different categories of personal data may be processed depending on the nature of your interaction. This includes, in particular, data that you actively provide to us, as well as technical and usage-related data that is collected automatically through your use of the website.
The processing of this data is strictly limited to what is necessary to ensure the operation of the website, the fulfillment of contractual obligations, the improvement of our services, and the protection of our legitimate business interests.
4. Personal Data We Collect
4.1 Data Provided by You
When you place an order, create a customer account, or contact us, we collect and process personal data that you provide voluntarily. This typically includes your name, billing and shipping address, email address, telephone number, and the details of your order, such as selected products and quantities. In addition, any communication you send to us, whether via contact forms or email, may be stored and processed for the purpose of handling your request.
This data is required in order to process your order, to deliver the purchased products, and to provide customer support.
4.2 Automatically Collected Data
When you access our website, certain technical information is automatically transmitted by your device and collected by our systems. This includes your IP address, browser type and version, operating system, referring URL, as well as information about the pages you visit, the duration of your visit, and your interactions on the website.
This data is collected in order to ensure the technical stability and security of the website, to detect and prevent misuse, and to analyze how our website is used so that we can improve its performance and usability.
4.3 WooCommerce and Shop-Related Data
As part of our WooCommerce-based shop system, additional data is processed to enable core e-commerce functionality. This includes temporary session data such as the contents of your shopping cart, as well as persistent data such as your order history, payment status, and account information if you choose to register.
This processing is essential for enabling purchases and managing customer relationships.
5. Purposes of Data Processing
We process personal data exclusively for clearly defined purposes, which are necessary for the operation of our business.
In particular, your data is used to process and deliver orders, to manage payments and prevent fraudulent transactions, to communicate with you regarding your orders or inquiries, and to ensure the proper functioning and security of the website.
In addition, we analyze user behavior in an aggregated and anonymized manner in order to improve the structure, content, and performance of our website. Where you have given your consent, we may also use certain data for marketing purposes, such as measuring the effectiveness of advertisements or displaying relevant promotional content.
6. Legal Basis for Processing
The processing of personal data is based on the legal grounds provided by the Swiss Data Protection Act (DSG 2023).
In particular, data processing is carried out where it is necessary for the performance of a contract, for example when processing orders, where it is required to comply with legal obligations such as accounting requirements, or where we have a legitimate interest in operating, securing, and improving our website.
In cases where cookies or tracking technologies are used for analytics or marketing purposes, processing is based on your explicit consent, which you may grant or withdraw at any time.
7. Cookies and Tracking Technologies
7.1 General Information
Our website uses cookies and similar technologies in order to ensure functionality, enhance user experience, and analyze usage patterns. Cookies are small text files that are stored on your device and allow us to recognize your browser and store certain preferences.
Without the use of essential cookies, key features of our online shop, such as the shopping cart and checkout process, would not function properly.
7.2 Categories of Cookies
We distinguish between different categories of cookies depending on their purpose.
Essential Cookies
Essential cookies are required for the technical operation of the website and cannot be disabled. They enable fundamental functions such as maintaining your shopping cart, processing your order during checkout, managing login sessions, and ensuring website security.
Analytics Cookies (Google Analytics 4)
With your consent, we use Google Analytics 4 (GA4), a web analytics service provided by Google, in order to better understand how visitors interact with our website. This includes information about which pages are visited, how long users stay on the site, and how they navigate through it.
The data collected is generally processed in an anonymized form and is used exclusively for statistical purposes and to improve the user experience. However, it may be transmitted to servers outside Switzerland or the European Union, particularly in the United States.
Marketing Cookies (Meta Pixel)
If you consent, we also use the Meta Pixel, a tracking technology provided by Meta Platforms Inc., which allows us to measure the effectiveness of our advertising campaigns and to display personalized advertisements on platforms such as Facebook and Instagram.
This technology enables us to track user interactions on our website and to associate them with advertising campaigns, thereby improving the relevance of our marketing efforts.
8. Third-Party Services
In order to operate our online shop efficiently, we rely on various third-party service providers who may process personal data on our behalf.
This includes payment service providers such as Stripe, PayPal, or TWINT, which handle payment transactions securely, as well as shipping providers such as Swiss Post, which receive the necessary delivery information in order to fulfill your order.
In addition, we use analytics and marketing services provided by companies such as Google and Meta.
These providers only process personal data to the extent necessary for the provision of their services and are contractually obligated to comply with applicable data protection laws.
9. International Data Transfers
Some of the service providers we use may process personal data outside Switzerland or the European Union, in particular in the United States.
In such cases, we ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or other legally recognized mechanisms.
10. Cookie Consent and Control
We use a cookie consent mechanism that allows you to make informed decisions about the use of non-essential cookies.
When you first visit our website, you are given the option to accept all cookies, reject non-essential cookies, or customize your preferences. Your selection is stored and can be changed at any time.
You can withdraw your consent at any time by accessing the cookie settings via the website footer.
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
In particular, order and accounting data may be retained for up to ten years in accordance with Swiss legal requirements, while other data is deleted or anonymized once it is no longer needed.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. This includes the use of secure encryption technologies, restricted access controls, and a secure hosting environment.
However, it should be noted that no data transmission over the internet can be guaranteed to be completely secure.
13. Your Rights
Under applicable data protection law, you have the right to request access to your personal data, to have inaccurate data corrected, to request the deletion of your data where legally permissible, and to object to certain types of data processing.
You also have the right to withdraw your consent at any time.
Requests can be submitted via email to: info(at)candysodas.ch
14. Contact
If you have any questions regarding this Privacy & Cookie Policy or the processing of your personal data, you may contact us at:
CandySodas
Bahnhofstrasse 44
3400 Burgdorf
Switzerland
Email: info(at)candysodas.ch
15. Changes to This Policy
We reserve the right to amend this Privacy & Cookie Policy at any time. The version published on our website shall apply.
Recaptcha
To protect our website from spam and abuse, we use Google reCAPTCHA (v3).
This service analyzes user behavior in the background to distinguish between humans and automated bots.
This may involve the processing of personal data such as IP address and user interaction data.
The use of reCAPTCHA is based on our legitimate interest in securing our website.
More information:
https://policies.google.com/privacy
https://policies.google.com/terms